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I don’t use Microsoft Visual Studio, can I use the NumXL SDK and still get support?
Yes , we will definitely do our best to answer your questions that is not tool-specific.
I wish to use NumXL with XYZ language, but I don’t see a wrapper library for it. Are you going to build one?
The SDK is a collaboration between our engineers and users. Once we establish the demand for new languages, we will create a project repository on GitHub and invite you and others who expressed interest in this SDK to join.
We hope and encou...
Where do I find examples for using the different functions in NumXL?
The installation package for the SDK includes several examples (found here) and the project on GitHub includes more examples to download (see here)
I have a technical issue/question with the SDK, who do I contact?
Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here:
Phone:
+1 888.427.9486
Toll-Free
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I have a problem with a particular NumXL function. How can I contact engineering at Spider Financial?
You can raise your issue with our support at support@numxl.com. We will try to answer your question or escalate it to engineering if needed. In all cases, we will help try to help you in the most efficient way possible.
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Can the wrapper DLL or the extension libraries trigger an exception in my application?
If you are using the official release or branch for the SDK, then the answer is no. If you build your own from the latest development, we can’t guarantee it won’t trigger an exception. The wrapper and extension libraries are developed in collabor...
Does any of NumXL functions raise an exception?
No. NumXL functions report the status of function via the return value. All exceptions (C++ or Win32 structured) are trapped (caught) and processed early on inside the function. In sum, you don’t have to trap any exception while calling NumXL f...
My application is multithreaded. Are NumXL functions thread-safe?
Yes. All NumXL function are thread-safe. You may invoke multiple NumXL functions from different threads, or have multiple threads concurrently invoke one function. To avoid log messages of the different threads getting mixed up, the thread uniq...
My customer has question about a value computed in NumXL, can they contact NumXL Support directly?
Our NumXL support requires the vendor or developer to initiate the support request because we may require additional information about the implementation of that particular function in the custom solution.
Kindly request our vendors and deve...
Are all NumXL runtime executables digitally signed and secure? Should I sign my application too?
Yes. All our DLL are securely digitally and signed with our code-signing certificate. Also, all 3rd Party libraries are code-signed by their vendors.
You don’t have to digitally sign your custom application, but we highly recommend it. Cus...